Returns & Exchanges
If something is not right, you can send it back. Returns are accepted within 30 days of delivery.
What can be returned
- Items in their original, unworn condition with the original box or packaging.
- Footwear that has only been tried on indoors – please do not wear them outside.
- Apparel with all tags still attached.
What cannot be returned
- Gift cards.
- Items marked as final sale on the product page.
- Underwear, socks and swimwear once the packaging has been opened, for hygiene reasons.
- Products that show signs of wear, washing or use.
How to start a return
- Email [email protected] with your order number and the item you want to return.
- We reply with a return authorisation and the address to ship to.
- Put the item back in its original packaging and send it back within 7 days of receiving the authorisation.
- We inspect the item on arrival and refund it to your original payment method.
Exchanges
Need a different size or colour? Say so in your email and we will hold the replacement while your return is in transit. If the replacement costs more, we send you a payment link for the difference.
Refunds
Refunds are issued to the original payment method once the returned item has been inspected. Please allow 3 to 5 business days for the refund to appear on your statement after we confirm it – the exact timing depends on your bank.
Return shipping cost
If the item is faulty, damaged or we sent the wrong thing, we cover the return shipping. For a change of mind, the return shipping cost is yours.
Damaged or wrong item
Contact us within 7 days of delivery with photographs of the item and the packaging. We will arrange a replacement or a full refund, including shipping, straight away.